📅 Jul 31, 2015 REDACTED

Re: did JE leave?

From: Lesley Groff

Great. Thx Sent from my iPhone > On Jul 31, 2015, at 7:11 AM, wrote: > > Great Friday Lesley Boss left the house for airport > > Louella > > Sent from my iPhone > >> On Jul 30, 2015, at 5:32 PM, wrote: >> >> thanks >> >>> On Jul 30, 2015, at 1:44 PM, wrote: >>> >>> Hi told me 'no flight today'. >>> Thanks >>> Louella >>> >>> Sent from my iPhone >>> >>>> On Jul 30, 2015, at 12:51 PM, wrote: >>>> >>>> :) >>>> >>>> Sent from my iPhone >>>> >>>>> On Jul 30, 2015, at 12:02 PM, Lesley Groff

Great. Thx

Sent from my iPhone

> On Jul 31, 2015, at 7:11 AM, wrote:
> 
> Great Friday Lesley Boss left the house for airport
> 
> Louella
> 
> Sent from my iPhone
> 
>> On Jul 30, 2015, at 5:32 PM, wrote:
>> 
>> thanks
>>

>>> On Jul 30, 2015, at 1:44 PM, wrote:
>>>
>>> Hi told me 'no flight today'.
>>> Thanks
>>> Louella

>>>
>>> Sent from my iPhone
>>>
>>>> On Jul 30, 2015, at 12:51 PM, wrote:
>>>>
>>>> :)
>>>>

>>>> Sent from my iPhone
>>>>
>>>>> On Jul 30, 2015, at 12:02 PM, Lesley Groff wrote:
>>>>>

>>>>> Appreciate it
>>>>>

>>>>> Sent from my iPhone
>>>>>
>>>>>>> On Jul 30, 2015, at 11:49 AM, wrote:
>>>>>>
>>>>>> I will Lesley
>>>>>>
>>>>>>> Sent from my iPhone
>>>>>>
>>>>>>> On Jul 30, 2015, at 10:46 AM, Groff< > wrote:
>>>>>>>
>>>>>>> oh no! really...ok, i had not heard...can you keep me updated if you hear anything?
>>>>>>>
>>>>>>>> On Jul 30, 2015, at 10:45 AM, wrote:
>>>>>>>>

>>>>>>>>> Came back to PB acdg to Karyna plane problem
>>>>>>>>
>>>>>>>> Sent from my iPhone.
>>>>>>>>
>>>>>>>>> On Jul 30, 2015, at 10:37 AM, wrote:
>>>>>>>>>

EFTA00344965

>>> Morning! Did Jeffrey leave at 8:30 as planned? :) Lesley >>

EFTA00344966

📅 Jul 31, 2015 REDACTED

Re: Jeffrey Epstein.

From: Unknown

Oh wow!! Ok. I'll let Jeffrey know. Have a great weekend. Sent from my iPhone >On Jul 31, 2015, at 7:25 AM, wrote: > > Hi > >For once, I beat Jeffrey to it: I saw Hubert yesterday. So, I am all set. > >Thank you! > > Kathy > > Sent from my iPhone > >> On Jul 31, 2015, at 6:50 AM, wrote: >> >> Good morning Kathy. Hope you are well. Jeffrey would like me to organize a hair color with Hubert at Fekkai Salon for you. Could you give me a few days/times you are available to see him? Thanks, >> >>

Oh wow!! Ok. I'll let Jeffrey know. Have a great weekend.

Sent from my iPhone

>On Jul 31, 2015, at 7:25 AM, wrote:
>
> Hi
>
>For once, I beat Jeffrey to it: I saw Hubert yesterday. So, I am all set.
>
>Thank you!
>
> Kathy
>
> Sent from my iPhone
>
>> On Jul 31, 2015, at 6:50 AM, wrote:
>>
>> Good morning Kathy. Hope you are well. Jeffrey would like me to organize a hair color with Hubert at Fekkai Salon for you. Could you give me a few days/times you are available to see him? Thanks, 
>> 
>> Sent from my iPhone

📅 Jul 31, 2015

MERU NEW YORK PREMIERE INVITE

From: (Redacted) on behalf of (Redacted) (Redacted)

To: (Redacted) (Redacted) (Redacted)

Dear Mr. Jeffrey Epstein On Monday, August 3rd, please join co-directors [redacted] and [redacted] at the New York Premiere of their documentary, MERU. Winner of this year's Documentary Audience Award at Sundance, MERU tells the story of three close friends, who are among the world's best professional mountain climbers, and their high-stakes journey-climbing the Shark's Fin on Mount Meru. Sitting high 21,000 feet atop the sacred Ganges River in Northern India, the group grapples with their co

Dear Mr. Jeffrey Epstein

On Monday, August 3rd, please join co-directors [redacted] and [redacted] at the New York Premiere of their documentary, MERU.

Winner of this year's Documentary Audience Award at Sundance, MERU tells the story of three close friends, who are among the world's best professional mountain climbers, and their high-stakes journey-climbing the Shark's Fin on Mount Meru.

Sitting high 21,000 feet atop the sacred Ganges River in Northern India, the group grapples with their complicated pasts, inner demons and nature's harshest elements on an expedition to impossible new heights.

Come sit on the edge of your seat at a 7:30pm screening at MOMA and a party to follow at the Modern. Invite attached

xoxo,

[Redacted]

📅 Jul 31, 2015

Fwd: Itinerary for EPSTEIN/JEFFREY E 02AUG15 DQGPIR

From: Redacted

To: Redacted

Jeffrey's hotel stay Aug 2/3!! wanted y'all to have as well. I requested a fan be put in the suite...I would ask for one again when you check into the hotel :) Begin forwarded message: From: "American Express Travel" <itinerary@myamextravel.com> Subject: Itinerary for EPSTEIN/JEFFREY E 02AUG15 DQGPIR Date: July 30, 2015 at 3:11:02 PM EDT To: DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, plea

Jeffrey's hotel stay Aug 2/3!! wanted y'all to have as well. I requested a fan be put in the suite...I would ask for one again when you check into the hotel :)

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com> Subject: Itinerary for EPSTEIN/JEFFREY E 02AUG15 DQGPIR Date: July 30, 2015 at 3:11:02 PM EDT

To:

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: http://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to attached PDFattachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details:

http://myamextravel.com/Itinerary?RLOC=DQGPIR&SURNAME=EPSTEIN&UTID=14859798

Sunday 02 Aug 15

Hotel Information

| Hotel               | THE RITZ CARLTON HA                                                        |
|-|-|
| Address             | 1 Miramontes Point Rd<br />HALF MOON BAY CA 94019                          |
| Telephone           | 1-650-7127000                                                              |
| Check In Date       | Sun 02 Aug 2015                                                            |
| Check Out Date      | Mon 03 Aug 2015                                                            |
| Confirmation Number | 84378826                                                                   |
| Base Rate           | USD 1155.00 / per night, may be subject to local taxes and service charges |
| Cancellation Policy | Cancel 02D prior to day of arrival                                         |

Confirmed

EFTA00344970

Hotel Information

| Hotel               | THE RITZ CARLTON HA                                                       |
|-|-|
| Address             | 1 Miramontes Point Rd<br />HALF MOON BAY CA 94019                         |
| Telephone           | 1-650-7127000                                                             |
| Check In Date       | Sun 02 Aug 2015                                                           |
| Check Out Date      | Mon 03 Aug 2015                                                           |
| Confirmation Number | 84379220                                                                  |
| Base Rate           | USD 615.00 / per night, may be subject to local taxes and service charges |
| Cancellation Policy | Cancel 02D prior to day of arrival                                        |
| Confirmed           |                                                                           |

Entry and Exit Information for Travel

American Express strongly recommends that you periodically review www.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy.

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as

EFTA00344971

a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 002 Registered Iowa Travel Agency.

EFTA00344972

📅 Jul 31, 2015 REDACTED

Re: Itinerary for EPSTEIN/JEFFREY E 02AUG15 DQGPIR

From: Karyna Shuliak

Thank you [ ] On Jul 31, 2015, at 9:30 AM, wrote: Jeffrey's hotel stay Aug 2/3!! wanted y'all to have as well. I requested a fan be put in the suite...I would ask for one again when you check into the hotel :) Begin forwarded message: From: "American Express Travel" <itinerary@myamextravel.com> Subject: Itinerary for EPSTEIN/JEFFREY E 02AUG15 DQGPIR Date: July 30, 2015 at 3:11:02 PM EDT To: DONOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept

Thank you [ ]

On Jul 31, 2015, at 9:30 AM, wrote:

Jeffrey's hotel stay Aug 2/3!! wanted y'all to have as well. I requested a fan be put in the suite...I would ask for one again when you check into the hotel :)

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com> Subject: Itinerary for EPSTEIN/JEFFREY E 02AUG15 DQGPIR Date: July 30, 2015 at 3:11:02 PM EDT

To:

DONOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: http://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details:

http://myamextravel.com/Itinerary?RLOC=DQGPIR&SURNAME=EPSTEIN&UTID=14859798

Sunday 02 Aug 15

Hotel Information

| Hotel   | THE RITZ CARLTON HA                               |
|-|-|
| Address | 1 Miramontes Point Rd<br />HALF MOON BAY CA 94019 |

EFTA00344973

| Telephone           |                                                                            |
|-|-|
| Check In Date       | Sun 02 Aug 2015                                                            |
| Check Out Date      | Mon 03 Aug 2015                                                            |
| Confirmation Number | 84378826                                                                   |
| Base Rate           | USD 1155.00 / per night, may be subject to local taxes and service charges |
| Cancellation Policy | Cancel 02D prior to day of arrival                                         |
| Confirmed           |                                                                            |

Hotel Information

| Hotel               | THE RITZ CARLTON HA                                                       |
|-|-|
| Address             | 1 Miramontes Point Rd<br />HALF MOON BAY CA 94019                         |
| Telephone           |                                                                           |
| Check In Date       | Sun 02 Aug 2015                                                           |
| Check Out Date      | Mon 03 Aug 2015                                                           |
| Confirmation Number | 84379220                                                                  |
| Base Rate           | USD 615.00 / per night, may be subject to local taxes and service charges |
| Cancellation Policy | Cancel 02D prior to day of arrival                                        |
| Confirmed           |                                                                           |

Entry and Exit Information for Travel

American Express strongly recommends that you periodically review www.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy.

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel

EFTA00344974

suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

Califomia State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 002 Registered Iowa Travel Agency.

<EPSTEIN JEFFREY E-DQGPIR.pdf>

📅 Jul 31, 2015

Fwd: Itinerary for [Redacted] 03AUG15

From: [Redacted]

To: [Redacted]

$3452.09 for [redacted]gs hotel stay... Begin forwarded message: From: "American Express Travel" <itinerary@myamextravel.com> Subject: Itinerary for 03AUG15 Date: July 31, 2015 at 12:08:14 PM EDT To: DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-877-877-0987. If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply

$3452.09 for [redacted]gs hotel stay...

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Subject: Itinerary for 03AUG15
Date: July 31, 2015 at 12:08:14 PM EDT
To:

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: http://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details:

Sunday 02 Aug 15

Other Information
CITIZENS OF MUST CARRY A VALID PASSPORT

Other Information

A VISA IS REQUIRED FOR ENTRY INTO CHINA

Monday 03 Aug 15

EFTA00344976

Hotel Information

| Hotel               | SWISSOTEL GRAND SHANGHAI                                                  |
|-|-|
| Address             | 1 Yu Yuan Road<br />SHANGHAI CN 200040                                    |
| Telephone           | 86-21-53559898                                                            |
| Check In Date       | Mon 03 Aug 2015                                                           |
| Check Out Date      | Tue 25 Aug 2015                                                           |
| Confirmation Number | NG10150925PTS1                                                            |
| Base Rate           | USD 156.91 / per night, may be subject to local taxes and service charges |
| Confirmed           |                                                                           |

Entry and Exit Information for Travel

American Express strongly recommends that you periodically review www.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy.

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives

EFTA00344977

for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 002 Registered Iowa Travel Agency.

EFTA00344978

📅 Jul 31, 2015

Re: shipping

From: Lesley Groff

To: Leighton Allenby

No I don't believe so. Make sure they know to pick up for you at 301 and not Jeffrey at his home: 9 East 71st street. The phone number associated with acct is the 212 750 9895 H. If you have a problem let me know. But you shouldn't I don't think. Sent from my iPhone On Jul 31, 2015, at 12:47 PM, Leighton Allenby <> wrote: any password or tel associated with this acct before I call? Leighton Allenby Director of Properties On Fri, Jul 31, 2015 at 12:32 PM, Lesley Groff < > wrote: 1-800 Go Fed

No I don't believe so. Make sure they know to pick up for you at 301 and not Jeffrey at his home: 9 East 71st street. The phone number associated with acct is the 212 750 9895 H. If you have a problem let me know. But you shouldn't I don't think.

Sent from my iPhone

On Jul 31, 2015, at 12:47 PM, Leighton Allenby <> wrote:

any password or tel associated with this acct before I call?

Leighton Allenby
Director of Properties

On Fri, Jul 31, 2015 at 12:32 PM, Lesley Groff < > wrote:
1-800 Go Fed EX (800-463-3339)
Jeffrey's Acct

STC
6100 Red Hook Quarter, Suite B-3
St. Thomas, USVI
USVI 00802
340 775 2525 .

Because it is going to the island you may have to fill out some sort of documentation of what is in the boxes (the agent will tell you or perhaps email you something to fill out)...the island is US, but they may make you speak to the international desk...

On Jul 31, 2015, at 12:24 PM, Leighton Allenby < > wrote:

do not have acct number
I was trying ups as they are here every day

can you provide account number and tel or and and schedule?

Leighton Allenby
Director of Properties

EFTA00344979

On Fri, Jul 31, 2015 at 12:18 PM, Lesley Groff < > wrote:
Do you have our account number with fed ex? Or who were you trying to ship with? Can't we just call fed ex? Or are the Boxes too big? (Although I don't think so..?)

Sent from my iPhone
On Jul 31, 2015, at 12:04 PM, Leighton Allenby <> wrote:

Hello Lesley,

I have 3 boxes that need to be shipped to LSJ - personal items to leave at Sams apartment for the year Box 1 is 37"L x 30"W x 7"h 81bs Box 2 is 42"L x 32"w x 32"h 18 lbs Box 3 is 42"L x 32"w x 32"h 32 lbs

Can you schedule a pickup at 301 E. 66th street and Delivery on Southern Trust Co inc / Leighton Allenby LSJ if items could arrive Monday or Tuesday that would be great. I tried to do this on-line and they do not allow.

Thank you!
Leighton

Leighton Allenby
Director of Properties

EFTA00344980

📅 Jul 31, 2015

(no subject)

From: jeffrey E.

To: Reid Hoffman, Joi Ito

details for sundy night?

details for sundy night?

📅 Jul 31, 2015

Re:

From: Reid Hoffman

To: jeffrey E., Joi Ito

are you coming? if so, Saida will get you looped in. hadn't heard.

are you coming? if so, Saida will get you looped in. hadn't heard.

📅 Jul 31, 2015 REDACTED

Fwd:

From: jeffrey E.

Forwarded message From: Reid Hoffman <1 Date: Fri, Jul 31, 2015 at 12:45 PM Subject: Re: To: "jeffrey E." Joi Ito Cc: Saida Sapieva are you coming? if so, Saida will get you looped in. hadn't heard. From: jeffrey E. < Sent: Friday, July 31, 2015 9:39 AM To: Reid Hoffman; Joi Ito Subject: details for sundy night? please note The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the us

Forwarded message
From: Reid Hoffman <1
Date: Fri, Jul 31, 2015 at 12:45 PM
Subject: Re:
To: "jeffrey E." Joi Ito
Cc: Saida Sapieva

are you coming? if so, Saida will get you looped in. hadn't heard.

From: jeffrey E. <

Sent: Friday, July 31, 2015 9:39 AM
To: Reid Hoffman; Joi Ito
Subject:

details for sundy night?

please note

The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE

Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved

please note

The information contained in this communication is confidential, may be attorney-client privileged, may

EFTA00344981

constitute inside information, and is intended only for the use of the addressee. It is the property of JEE

Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved

EFTA00344982

📅 Jul 31, 2015 REDACTED

Jeffrey Epstein

From: Unknown

Hello Saida! Jeffrey most definitely would like to participate in whatever is happening this Sunday with Reid. Can you please fill me in with the details so I may pass along to Jeffrey? Thank you! Sent from my iPhone EFTA00344983

Hello Saida! Jeffrey most definitely would like to participate in whatever is happening this Sunday with Reid. Can you please fill me in with the details so I may pass along to Jeffrey? Thank you!

Sent from my iPhone

EFTA00344983

📅 Jul 31, 2015 REDACTED

Re: Jeffrey Epstein

From: Saida Sapieva

Sure, 6 pm on Sunday, August 2, at Baume restaurant on California ave in Palo Alto. I will send the address later today. Sent from my iPhone >On Jul 31, 2015, at 10:15 AM, > > wrote: > > Hello Saida! Jeffrey most definitely would like to participate in whatever is happening this Sunday with Reid. Can you please fill me in with the details so I may pass along to Jeffrey? Thank you! > > Sent from my iPhone >

Sure, 6 pm on Sunday, August 2, at Baume restaurant on California ave in Palo Alto. I will send the address later today.

Sent from my iPhone

>On Jul 31, 2015, at 10:15 AM,
>
> wrote:
>
> Hello Saida! Jeffrey most definitely would like to participate in whatever is happening this Sunday with Reid. Can you please fill me in with the details so I may pass along to Jeffrey? Thank you!
>
> Sent from my iPhone
>

📅 Jul 22, 2015

Re: Itinerary for [Redacted] 02AUG15

From: [Redacted]

To: [Redacted]

yes, will do...just waiting for that to come over to me... On Jul 22, 2015, at 3:10 PM, wrote: Great ! Thank you [ ] !! If you can send me the hotel reservation tonight as well so that I can apply for my Visa tomorrow :) Xx II mercoledi 22 luglio 2015, > ha scritto: Begin forwarded message: From: "American Express Travel" <itinerary@myamextravel.com> Subject: Itinerary for 02AUG15 Date: July 22, 2015 at 2:59:02 PM EDT To: DO NOT REPLY TO THIS EMAIL. This message was sent from a notifica

yes, will do...just waiting for that to come over to me...

On Jul 22, 2015, at 3:10 PM, wrote:

Great ! Thank you [ ] !! If you can send me the hotel reservation tonight as well so that I can apply for my Visa tomorrow :)

Xx

II mercoledi 22 luglio 2015, > ha scritto:

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Subject: Itinerary for

02AUG15

Date: July 22, 2015 at 2:59:02 PM EDT
To:

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: http://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details:

Sunday 02 Aug 15

EFTA00344985

Other Information

CITIZENS OF MUST CARRY A VALID PASSPORT

Other Information

A VISA IS REQUIRED FOR ENTRY INTO CHINA

Flight Information

| Date                   | 02 Aug 2015                                       |
|-|-|
| Airline                | China Eastern Airlines                            |
| Airline Record Locator |                                                   |
| Flight/Class           | MU788 D Business Class                            |
| Origin                 | Rome, Leonardo da Vinci International (Fiumicino) |
| Destination            | Shanghai, Pu Dong                                 |
| Departing              | 09:10 PM                                          |
| Arriving               | 02:45 PM / 03 Aug 2015                            |
| Departure Terminal     | Terminal 3                                        |
| Arrival Terminal       | Terminal 1                                        |
| Estimated Time         | 11 Hrs 35 Mins                                    |
| Stops                  | Non-stop                                          |
| Seats                  | 8A                                                |
| Confirmed              |                                                   |

Tuesday 25 Aug 15

Flight Information

| Date                   | 25 Aug 2015                                       |
|-|-|
| Airline                | China Eastern Airlines                            |
| Airline Record Locator |                                                   |
| Flight/Class           | MU787 S Economy Class                             |
| Origin                 | Shanghai, Pu Dong                                 |
| Destination            | Rome, Leonardo da Vinci International (Fiumicino) |
| Departing              | 12:30 PM                                          |
| Arriving               | 07:10 PM                                          |
| Departure Terminal     | Terminal 1                                        |
| Arrival Terminal       | Terminal 3                                        |
| Estimated Time         | 12 Hrs 40 Mins                                    |
| Stops                  | Non-stop                                          |
| Seats                  | 35L                                               |
| Confirmed              | Confirmed                                         |

Entry and Exit Information for Travel

American Express strongly recommends that you periodically review www.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

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You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy.

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 002 Registered Iowa Travel Agency.

EFTA00344987

📅 Jul 22, 2015

Re: Itinerary for [Redacted] 02AUG15

From: [Redacted]

To: [Redacted]

Thank you Il mercoledì 22 luglio 2015, [REDACTED] > ha scritto: yes, will do...just waiting for that to come over to me... On Jul 22, 2015, at 3:10 PM, [REDACTED] < [REDACTED] > wrote: Great ! Thank you !! If you can send me the hotel reservation tonight as well so that I can apply for my Visa tomorrow :) Xx [REDACTED] Il mercoledì 22 luglio 2015, [REDACTED] > ha scritto: Begin forwarded message: From: "American Express Travel" <itinerary@myamextravel.com> Subject: Itinerary for [REDACTED

Thank you

Il mercoledì 22 luglio 2015, [REDACTED] > ha scritto:
yes, will do...just waiting for that to come over to me...

On Jul 22, 2015, at 3:10 PM, [REDACTED] < [REDACTED] > wrote:

Great ! Thank you !! If you can send me the hotel reservation tonight as well so that I can apply for my Visa tomorrow :)

Xx [REDACTED]

Il mercoledì 22 luglio 2015, [REDACTED] > ha scritto:

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Subject: Itinerary for [REDACTED] 02AUG15
Date: July 22, 2015 at 2:59:02 PM EDT
To: [REDACTED]

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting:
http://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details:

EFTA00344988

Sunday 02 Aug 15

Other Information

CITIZENS OF MUST CARRY A VALID PASSPORT

Other Information

A VISA IS REQUIRED FOR ENTRY INTO CHINA

Flight Information

| Date                   | 02 Aug 2015                                       |
|-|-|
| Airline                | China Eastern Airlines                            |
| Airline Record Locator |                                                   |
| Flight/Class           | MU788 D Business Class                            |
| Origin                 | Rome, Leonardo da Vinci International (Fiumicino) |
| Destination            | Shanghai, Pu Dong                                 |
| Departing              | 09:10 PM                                          |
| Arriving               | 02:45 PM / 03 Aug 2015                            |
| Departure Terminal     | Terminal 3                                        |
| Arrival Terminal       | Terminal 1                                        |
| Estimated Time         | 11 Hrs 35 Mins                                    |
| Stops                  | Non-stop                                          |
| Seats                  | 8A                                                |

Confirmed

Tuesday 25 Aug 15

Flight Information

| Date                   | 25 Aug 2015                                       |
|-|-|
| Airline                | China Eastern Airlines                            |
| Airline Record Locator |                                                   |
| Flight/Class           | MU787 S Economy Class                             |
| Origin                 | Shanghai, Pu Dong                                 |
| Destination            | Rome, Leonardo da Vinci International (Fiumicino) |
| Departing              | 12:30 PM                                          |
| Arriving               | 07:10 PM                                          |
| Departure Terminal     | Terminal 1                                        |
| Arrival Terminal       | Terminal 3                                        |
| Estimated Time         | 12 Hrs 40 Mins                                    |
| Stops                  | Non-stop                                          |
| Seats                  | 35L                                               |

Confirmed

Entry and Exit Information for Travel

American Express strongly recommends that you periodically review www.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the

EFTA00344989

accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy.

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 002 Registered Iowa Travel Agency.

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EFTA00344991

📅 Jul 22, 2015 REDACTED

Travel & Hotel fo

From: Centurion Relationship Manager

Response 07/22/2015 02:17 PM Hotels: SWISSOTEL GRAND SHANGHAI 1 YU YUAN ROAD SHANGHAI CN 200040 CLASSIC ROOM KING-35SQM MODERN DESIGN - 180.73 USd per night plus tax THE PULI HOTEL AND SPA 1 CHANGDE RD-JINGAN DISTRICT SHANGHAI CN 200040 GRAND KING ROOM - 276.51USD per night plus tax Other hotels I didn't find in our reservation system, will have to reach out to them directly. Regards, Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 10:30am to 7:00pm EST Customer 07/2

Response 07/22/2015 02:17 PM Hotels: SWISSOTEL GRAND SHANGHAI 1 YU YUAN ROAD SHANGHAI CN 200040 CLASSIC ROOM KING-35SQM MODERN DESIGN - 180.73 USd per night plus tax THE PULI HOTEL AND SPA 1 CHANGDE RD-JINGAN DISTRICT SHANGHAI CN 200040 GRAND KING ROOM - 276.51USD per night plus tax Other hotels I didn't find in our reservation system, will have to reach out to them directly.

Regards,
Centurion Relationship Manager
(877) 877-0987
Hours: Monday through Friday 10:30am to 7:00pm EST

Customer 07/22/2015 01:42 PM
it is ok...do the direct flight...thanks On Jul 22, 2015, at 1:18 PM, wrote: >

>> Response 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well. Working on hotels. >
Regards >

Centurion Relationship Manager >

(877) 877-0987 > Hours: Monday through Friday 10:30am to 7:00pm EST > Customer 07/22/2015 01:10 PM >
thank you! and I have a list of hotels...any one of them will do...regular room (which ever has best deal!) > Hotels in Shanghai: > > 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel > 5) Pei Mansion hotel On Jul 22, 2015, at 1:06 PM, wrote: > > > Response

07/22/2015 01:06 PM > Sure on it > Regards > Centurion Relationship Manager > (877) 877-0987 > Hours:
Monday through Friday 10:30am to 7:00pm EST > Customer
07/22/2015 01:04 PM > HI ...can you please put on HOLD a ticket for round trip Rome/Shanghi (dates below) coach, as well as a centrally located hotel (something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: Shanghi i assume we will need a round trip airfare along with hotel for 23 nights FROM SUBJECT: PASSPORT DATE: July 22,
2015 at 11:04:42 AM EDT TO: Richard Kahn image File
Attachment ================== IMG_1203.jpg, 119419 bytes, Added to incident >
Privacy Statement | Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > © 2015
American Express. All rights reserved > > When booking concierge services for Card
Members, American Express uses a third party concierge service contractor ("Concierge

EFTA00344992

Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here:(http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here:(http://vvvvw.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694 Iowa TA#002, Nevada NV#2001-

0126 >>> Ref # 150723-000218 >> Response |

07/22/2015 01:06 PM >

Sure on it > Regards

Centurion Relationship Manager >

> (877) 877-0987 > Hours: Monday through Friday

10:30am to 7:00pm EST >> Customer 07/22/2015 01:04 PM > HI ..can you please put on HOLD a ticket for round trip Rome/Shanghi (dates below) coach, as well as a centrally located hotel (something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: Shanghi i assume we will need a round trip airfare along with hotel for 23 nights FROM SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 AM EDT TO: image File Attachment

IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. > > 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by

EFTA00344993

the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.corn/help/terms_maps.html). For "Map Legal Notices" click here: (http://www.maps.google.cotriThelp/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 > > > Ref#150723-000218 >

Response 07/22/2015 01:18 PM

The only onedirect non stop fight from Rome to Shanghai is China Eastern, but outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well. Working on hotels.

Regards,

Centurion Relationship Manager

(877) 877-0987

Hours: Monday through Friday 10:30am to 7:00pm EST

Customer 07/22/2015 01:10 PM

thank you! and I have a list of hotels...any one of them will do...regular room (which ever has best deal!) > Hotels in Shanghai: >> 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel > 5) Pei Mansion hotel on Jul 22, 2015, at 1:06 PM wrote: >>> Response 07/22/2015 01:06 PM Centurion Relationship Manager = ► (877) 877-0987> Hours: Monday through Friday 10:30am to 7:00pm EST>> Customer 07/22/2015 01:04 PM > HI can you please put on HOLD a ticket for round trip Rome/Shanghi (dates below) coach, as well as a centrally located hotel (something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: Shanghi i assume we will need a round trip airfare along with hotel for 23 nights FROM SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 AM EDT TO: Richard Kahn- image File Attachment IMG_1203.jpg, 119419 bytes, Added to incident > Privacy Statement | Visit the Centurion Card website > To learn more about e-mail security or

EFTA00344994

report a suspicious e-mail, please visit us at americanexpress.corn/phishing. > > C 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here:(http://maps.google.corn/help/terms_maps.html). For "Map Legal Notices" click here:(http://www.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 > > > Ref#150723-000218 >

Response Sure, on it...
07/22/2015 01:06 PM

Regards,
Centurion Relationship Manager
(877) 877-0987
Hours: Monday through Friday 10:30am to 7:00pm EST

Customer ...can you please put on HOLD a ticket for round trip Rome/Shanghai (dates below) coach, as well as a centrally located hotel (something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: Shanghi i assume we will need a round trip airfare along with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 AM EDT TO: image File Attachment IMG_1203.jpg, 119419 bytes, Added to incident

Privacy Statement I Visit the Centurion Card website

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To team more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

e2015 American Express. All rights reserved

When booking concierge services for Card Members, American Express uses a third party concierge service contractor ('Concierge Company). In some cases, Concierge Company will provide you with certain information about the service providerts) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change.

Content is provided "AS IS,' without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.gogle.comffielp/terms maps.html). For 'Map Legal Notices' click here: (http://www.maps.gcoe.cthrvhelpilegalnotices I maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals. and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.comitravelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002. Nevada NV#2001.0126

Ref # 150723-000218

EFTA00344996

📅 Jul 22, 2015

Travel & Hotel fo Email Ref: 150723-000218]

From: Centurion Relationship Manager

To: Customer

I emailed you hotel info, you haven't received? Holding flights as well (emailed it to you too), will wait list in coach on the outbound. Regards, Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 10:30am to 7:00pm EST Customer 07/22/2015 02:57 PM how is this coming along? I am being asked for the ticket and hotel...DO wait list for coach... On Jul 22, 2015, at 1:18 PM, wrote: >>> Response | 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Sh

I emailed you hotel info, you haven't received? Holding flights as well (emailed it to you too), will wait list in coach on the outbound.

Regards,

Centurion Relationship Manager

(877) 877-0987

Hours: Monday through Friday 10:30am to 7:00pm EST

Customer

07/22/2015 02:57 PM

how is this coming along? I am being asked for the ticket and hotel...DO wait list for coach... On Jul 22, 2015, at 1:18 PM, wrote: >>> Response | 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P-business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well. Working on hotels > Regards. > Centurion Relationship Manager > (877) 877-0987 > Hours: Monday through Friday 10:30am to 7:00pm EST >> Customer 07/22/2015 01:10 PM > thank you! and I have a list of hotels....any one of them wi do...regular room (which ever has best deal!) > Hotels in Shanghai: >> 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel >5) Pei Mansion hotel On Jul 22, 2015, at 1:06 PM, wrote: >>> Response 07/22/2015 01:06 PM > Sure on it.…….. > Regards. > Centurion Relationship Manager (877) 877-0987 > Hours: Monday through Friday 10:30am to 7:00pm EST >> Customer 07/22/2015 01:04 PM > HI can you please put on HOLD a ticket for round trip Rome/Shanghi (dates below) coach, as well as a centrally located hotel (something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: Shanghi i assume we will need a round trip airfare along with hotel for 23 nights FROM SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 AM EDT TO: | image File Attachment IMG_1203.jpg, 119419 bytes, Added to incident > Privacy Statement | Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. >> © 2015 American Express. All rights reserved >> When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here:

(http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here: (http://vvww.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers.

We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694 Iowa TA#002, Nevada NV#2001- 0126 >>> Ref#150723-000218 >> Response| 07/22/2015 01:06 PM >

> Centurion Relationship Manager > > (877) 877 0007 — Monday through Friday 10:30am to 7:00pm EST >> Customer 07/22/2015 01:04 PM > HI ..can you please put on HOLD a ticket for round trip Rome/Shanghi (dates below) coach, as well as a centrally located hotel (something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: Shonghi i assume we will need a round trin airfare along with hotel for 23 nights FROM SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 AM EDT TO: image File Attachment

IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. > > O 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.corn/help/terms_maps.html). For "Map Legal Notices" click here: (http://vvww.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 > » Ref#150723-000218 >

Response 07/22/2015 02:34 PM

I can't book apartment, only web sites like hotels.com and etc, are offering it, I can't book there...

Regards,

Centurion Relationship Manager

077) 077-0707

Hours: Monday through Friday 10:30am to 7:00pm EST

Response 07/22/2015 02:17 PM

Hotels: SWISSOTEL GRAND SHANGHAI 1 YU YUAN ROAD SHANGHAI CN 200040 CLASSIC ROOM KING-35SQM MODERN DESIGN - 180.73 USd per night plus tax THE PULI HOTEL AND SPA 1 CHANGDE RD-JINGAN DISTRICT SHANGHAI CN 200040 GRAND KING ROOM - 276.51USD per night plus tax Other hotels I didn't find in our reservation system, will have to reach out to them directly.

Regards,
Centurion Relationship Manager
(877) 877-0987
Hours: Monday through Friday 10:30am to 7:00pm EST

Customer

07/22/2015 01:42 PM

it is ok...do the direct fli ht...thanks On Jul 22, 2015, at 1:18 PM, wrote: > > > Respons 7/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach lADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well. Working on hotels. >

EFTA00344999

Regards > Centurion Relationship Manager >

... (877) 877-0987 > Hours: Monday through Friday
10:30am to 7:00pm EST > Customer ... 07/22/2015 01:10 PM >
thank you! and I have a list of hotels...any one of them will do...regular room (which ever has best deal!) > Hotels in Shanghai: > > 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel > 5) Pei Mansion hotel On Jul 22, 2015, at 1:06 PM, wrote: > > > Response (Natalia Molotkova)
07/22/2015 01:06 PM > Sure, on it... > Regards, > > Centurion Relationship Manager ... > (877) 877-0987 > Hours:
Monday through Friday 10:30am to 7:00pm EST > > Customer ...
07/22/2015 01:04 PM > HI ... can you please put on HOLD a ticket for ...
round trip Rome/Shanghi (dates below) coach, as well as a centrally located hotel (something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: Shanghi i assume we will need a round trip airfare along with hotel for 23 nights FROM SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 AM EDT TO image File Attachment ================== IMG_1203.jpg, 119419 bytes, Added to incident >
Privacy Statement | Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > © 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google “Maps Terms of Use” click here:(http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here:(http://www.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > Ref#150723-000218 > > Response ... 07/22/2015 01:06 PM >
Sure, on it... > Regards, > > Centurion Relationship Manager >
> (877) 877-0987 > Hours: Monday through Friday

EFTA00345000

07/22/2015 01:04 PM > HI

10:30am to 7:00pm EST >> Custome ..can you please put on HOLD a ticket for round trip Rome/Shanghi (dates below) coach, as well as a centrally located hotel (something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: Shanghi i assume we will need a round trip airfare along with hotel for 23 nights FROM SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 AM EDT TO: image File Attachment IMG_1203.jpg, 119419 bytes, Added to incident > Privacy Statement | Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us at | >>© 2015 American Express. All rights reserved >> When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126>>> Ref#150723-000218 >

Response 07/22/2015 01:18 PM

The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach lADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well. Working on hotels.

Regards,

Centurion Relationship Manager

EFTA00345001

(877) 877-0987

Hours: Monday through Friday 10:30am to 7:00pm EST

Custome 07/22/2015 01:10 PM

thank you! and I have a list of hotels...any one of them will do...regular room (which ever has best deal!) > Hotels in Shanghai: >> 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel >5) Pei Mansion hotel on Jul 22, 2015, at 1:06 PM. wrote: >>> Response 07/22/2015 01:06 PM > Sure on it. Regards > > Centurion Relationship Manager > · (877) 877-0987 > Hours: Monday through Friday 10:30am to 7:00pm EST >> Customer 07/22/2015 01:04 PM > H can you please put on HOLD a ticket for round trip Rome/Shanghi (dates below) coach, as well as a centrally located hotel (something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: Shanchi i assume we will need a round trin airfare along with hotel for 23 nights FROM SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 AM EDT TO: image File Attachment IMG_1203.jpg, 119419 bytes, Added to incident > Privacy Statement | Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. >> © 2015 American Express. All rights reserved >> When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here:(http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here:(http://www.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-

EFTA00345002

0126 >>> Ref#150723-00218 >

Response Sure, on it...
07/22/2015 01:06 PM

Regards,

Centurion Relationshin Manager.

(877) 877-0987
Hours: Monday through Friday 10:30am to 7:00pm EST

Customer HI ...can you please put on HOLD a ticket for round trip Rome/Shanghai (dates below) coach, as well as a centrally located hotel (something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: Shanghai i assume we will need a round trip airfare along with hotel for 23 nights FROM SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 AM EDT TO: image File Attachment IMG_1203.jpg, 119419 bytes, Added to incident

Privacy Statement I Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at americanexpress.com/phishing.

41) 2015 American Express. All tights reserved

When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change.

Content is provided "AS IS.' without any express or implied warranties. Portions of this content are provided by Gayotei and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.g•Logle.com/help/terms maps.html). For 'Map Legal Notices' click here:

(httplAwnv.maps.google.conVhelpilegalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals. and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.comitravelterms California CST#1022318, Washington USI#600-469-694, Iowa TA#002. Nevada NV#2001.0128

Ref # 150723-000218

EFTA00345003

📅 Jul 22, 2015 REDACTED

Germany/Boston Tix...seats [Email Ref: 150723-000076]

From: Centurion Relationship Manager

I am not sure if they will allow assigning seats for free 24 hours prior. At the airport on the day of departure. Regards, Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 10:30am to 7:00pm EST --- ok, lets just leave without seats...when can they go to the airport for seats? now or do they have to wait for 24 hours before flight? On Jul 22, 2015, at 1:19 PM, wrote: >>> Response 07/22/2015 01:19 PM > Lufthansa will try, but it all depends what will be available at t

I am not sure if they will allow assigning seats for free 24 hours prior. At the airport on the day of departure.

Regards,

Centurion Relationship Manager
(877) 877-0987
Hours: Monday through Friday 10:30am to 7:00pm EST

---

ok, lets just leave without seats...when can they go to the airport for seats? now or do they have to wait for 24 hours before flight? On Jul 22, 2015, at 1:19 PM, wrote: >>> Response 07/22/2015 01:19 PM > Lufthansa will try, but it all depends what will be available at the airport, at this point they have plenty of seats available > Regards Centurion Relationship Manager > (877) 877.0987>Hours: Monday through Friday 10:30am to 7:00pm EST >> Customer 07/22/2015 01:15 PM > I think they should be fine without buying seats, right? They are a family so they will seat them together I'd think.. On Jul 22, 2015, at 1:10 PM, wrote: >>> Response 07/22/2015 01:10 PM > LH 193 17AUG TXL FRA 345P 455P-15.00USD per seat LH 422 18AUG FRA BOS 1240P 235P - 35.00USD per seat, 100.00 - fro extra leg room seat LH 423 14JUL BOS FRA 440P 540A - 35.00USD per seat, 100.00 - fro extra leg room seat LH 174 15JUL FRA TXL 745A 855A - 15.00USD per seat Regards Centurion Relationship Manager >

(877) 877-0987 > Hours: Monday through Friday 10:30am to 7:00pm EST >> Kesponse] 07/22/2015 01:05 PM > Let me have a look > Regards Centurion Relationship Manager (877) 877-0987 > Hours: Monday through Friday 10:30am to 7:00pm EST>> Customer 07/22/2015 01:04 PM > do you know what the fee is? On Jul 22, 2015, at 12:10 PM,L wrote: >>> Response 07/22/2015 12:10 PM > for coach cabin Lufthansa only allows to pre-assign seats foe fee, once tickets are issued, or at the airport for free. What would you like to do? > Regards. >Centurion Relationship Manager | (877) 877-0987 > Hours: Monday through Friday 10:30am to 7:00pm EST >> Customer 07/22/2015 11:59 AM > sounds good. On Jul 22, 2015, at 11:48 AM, wrote: >>> Response 07/22/2015 11:48 AM > Special meal fro him will be confirmed only on the long haul flight, over the water > Regards > Centurion Relationship Manager | (877) 877-0987 > Hours: Monday through Friday 10:30am to 7:00pm EST >> Response 07/22/2015 11:28 AM > Perfect!! Thank you!!! > Regards, a> Centurion

Relationship Manager (877) 877-0987 > Hours:
Monday through Friday 10:30am to 7:00pm EST > Customer

07/22/2015 11:27 AM > I have better info for you! is a vegetarian...please specify specific meal..YES, issue tickets (thanks for figuring out they wanted to stay overnight)
born current address of residence:
citizenship and country of birth: Germany Passport number:

valid until Jan 28 2020 meal requirements on flights: vegetarian
female born valid until 07/16/2023
male born valid until 03/17/2020
n female born valid until 11/03/2019 On Jul 22, 2015, at 11:12 AM, wrote: >>> Response

07/22/2015 11:12 AM > Lesl ey, Do you know if is a boy? Also, is it possible to get their passport's expiration dates? Thank you, > Regards, > Centurion Relationship Manager (877 ) 877-0987 > Hours:
Monday through Friday 10:30am to 7:00pm EST > Response

07/22/2015 11:07 AM > Ok, I found my mistake - they wanted to stay over night - according to their email - in Frankfurt, that is why the flight at 12:40 pm. So, with over night in Frankfurt the price will be: 1 LH 193 17AUG TXL FRA 0345P 0455P 2 LH 422 18AUG FRA BOS 1240P 0235P 3 LH 423 14JUL BOS FRA 0440P 0540A 3 LH 174 15JUL FRA TXL 0745A 0855A 2ADT 1012.50 2025.00 2CNN 877.50 1755.00 TOTAL FARE - USD 3780.00 Non refundable coach with 130.00EUR change fee. In case of cancellation, no value fro the future. May I issue the ticket? > Regards > Centurion Relationship Manager (877) 877-0987 > Hours:
Monday through F riday 10:30am to 7:00pm EST > Customer

07/22/2015 11:05 AM > Dear , could you please help us again with booking our flight from Germany to Boston?That would be most wonderful!Thank yo u and kind regards,
— The following connection would be very good: Flight Monday, 17.08.2015 from Berlin (TXL) to Frankfurt (FRA) 15:45 Berlin - Tegel (TXL) Lufthansa Reisezeit: 01h 10min Lufthansa LH193 16:55 Frankfurt/Main International (FRA) Economy (V) ----------------------------------
----------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------

Flight Tuesday, 18.08.2015 from Frankfurt (FRA ) to Boston (B OS) 12:40 Frankfurt/Main International (FRA) Lufthansa Reisezeit: 07h 55m in Lufthansa LH422 14:35 Boston - Logan International, MA (BOS) Economy (V) Thursday, 14.07.2016 from Boston to Berlin 16:40 Bos ton - Logan International, MA (BOS) Lufthansa Reisezeit: 07h 00min Lufthansa LH423 05:40 +1 Tag Frankfurt/Main International (FRA) Economy (L) Aufenthalt: 02h 05min 07:45 +1 Tag Frankfurt/Main International (FRA) Lufthansa Reisezeit: 01h 10min Lufthansa LH174 08:55 +1 Tag Berlin - Tegel (TXL) Economy (L) O n the flight from Berlin, our daughter will be below but on the return from Boston she will be Here are our data (same as last time):

born born in Berlin, Germany, we are all German citizens Address in the US:
02139 Phone We wi ll get new visas from the US embassy in Berlin. They should be ready before the 18th, but there is no guarantee for that. -- pl ease note The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mailto: ), and destroy this

communication and all copies thereof, including all attachments. copyright -all rights
reserved ================== image File Attachment ==================

reserved image File Attachment LOGO_lufthansa.png, 757 bytes, Added to incident image File Attachment=== LOGO_lufthansa.png, 757 bytes, Added to incident > Privacy Statement | Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. >> © 2015 American Express. All rights reserved >> When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here:(http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here:(http://www.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.american express.com/travelterms California CST #1022318, Washington UBI#600-469-694 Iowa TA #002, Nevada NV#2001- 0126 >>> Ref # 150723-000076 >> Customer 07/22/2015 11:27 AM>I don't know but will find out...and Yes, I can get the expiration dates... On Jul 22, 2015, at 11:12 AM, wrote: >>> Response 07/22/2015 11:12 AM >| Do you know if is a boy? Also, is it possible to get their passport's expiration dates? Thank you. > Regards. >| > Centurion Relationship Manager > (877) 877-0987 > Hours: Monday through Friday 10:30am to 7:00pm EST >> Response 07/22/2015 11:07 AM > Ok, I found my mistake - they wanted to stay over night - according to their email - in Frankfurt, that is why the flight at 12:40 pm. So, with over night in Frankfurt the price will be: 1 LH 193 17AUG TXL FRA 0345P 0455P 2 LH 422 18AUG FRA BOS 1240P 0235P 3 L H 423 14JUL B OS FRA 0440P 0540A 3 LH 174 15JUL FRA TXL 0745A 0855A 2ADT 1012.50 2025.00 2CNN 877.50 1755.00 TOTAL FARE - USD 3780.00 Non refundable coach with 130.00EUR change fee. In case of cancellation, no value fro the future. May I issue the tickets? > Regards. > Centurion Relationship Manager (877) 877.0987 > Hours: Monday through Friday 10:30am to 7:00pm EST >> Customer

EFTA00345006

07/22/2015 11:05 AM > Dear [REDACTED], could you please help us again with booking our flight from Germany to Boston?That would be most wonderful!Thank you and kind regards, Joscha — The following connection would be very good: Flight Monday, 17.08.2015 from Berlin (TXL) to Frankfurt (FRA) 15:45 Berlin - Tegel (TXL) Lufthansa Reisezeit: 01h 10min Lufthansa LH193 16:55 Frankfurt/Main International (FRA) Economy (V) --------------------------------------- ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Flight

Tuesday, 18.08.2015 from Frankfurt (FRA) to Boston (BOS) 12:40 Frankfurt/Main International (FRA) Lufthansa Reisezeit: 07h 55m in Lufthansa LH422 14:35 Boston - Logan Int ernational, MA (BOS) Economy (V) Thursday, 14.07.2016 from Boston to Berlin 16:40 Boston - Logan International, MA (BOS) Lufthansa Reisezeit: 07h 00min Lufthansa LH423 05:40 +1 Tag Frankfurt/Main International (FRA) Economy (L) Aufenthalt: 02h 05min 07:45 +1 Tag Frankfurt/Main International (FRA) Lufthansa Reisezeit: 01h 10min Lufthansa LH174 08:55 +1 Tag Berlin - Tegel (TXL) Economy (L) On the flight from Berlin, our daughter will be below but on the return from Boston, she will be Here are our data (same as last time): born Weimar, Germany, Passport , born in Berlin, Germany, Passport , born in Berlin, Germany, Passport , born in Berlin, Germany, Passport we are all German citizens Address in the US:
Phone
We will get new visas from the US embassy in Berlin.

We will get new visas from the US embassy in Berlin.

They should be ready before the 18th, but there is no guarantee for that. -- please note The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-

(mailto: ) , and destroy this communication and all copies thereof, including all at tachments. copyright -all rights reserved ================== image File Attachment ===================

LOGO_lufthansa.png, 757 bytes, Added to incident image File Attachment LOGO_lufthansa.png, 757 bytes, Added to incident > Privacy Statement | Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. >> © 2015 American Express. All rights reserved >> When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The act ual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider a nd not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and

EFTA00345007

availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google “Maps Terms of Use” click here:(http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here:(http://www.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile a nd prefe rence data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that cert ain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel counselors. For moreinformationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > Re f#150723-000076 > > Response [Redacted] 07/22/2015 11:12 AM > [Redacted], Do you know if [Redacted] is a boy? Also, is it possible to get their passport's expiration dates? Thank you. > Regards. > [Redacted] > Centurion Relationship Manager > [Redacted] > (877) 877-0987 > Hours: Monday through Friday 10:30am to 7:00pm EST > > Response [Redacted] 07/22/2015 11:07 AM > Ok, I found my mistake - they wanted to stay over ni ght - ac cording to their email - in Frankfurt, that is why the flight at 12:40 pm. So, with over night in Frankfurt the price will be: 1 LH 193 17AUG TXL FRA 0345P 0455P 2 LH 422 18AUG FRA BOS 1240P 0235P 3 LH 423 14JUL BOS FRA 0440P 0540A 3 LH 174 15JUL FRA TXL 0745A 0855A 2ADT 1012.50 2025.00 2CNN 877.50 1755.00 TOTAL FARE - USD 3780.00 Non refundable coach with 130.00EUR change fee. In case of cancellation, no value fro the future. May I issue the tickets? > Regards. > [Redacted] > Centurion Relationship Manager > [Redacted] > (877) 877-0987 > Hours: Monday through Friday 10:30am to 7:00pm EST > > Customer [Redacted] 07/22/2015 11:05 AM > Dear [Redacted], could you please help us again with booking our flight from Germany to Boston?That would be most wonderful!Thank you and kind regards, Joscha — The following connection would be very good: Flight Monday, 17.08.2015 from Berlin (TXL) to Frankfurt (FRA) 15:45 Berlin - Tegel (TXL) Lufth ansa Rei sezeit: 01h 10min Lufthansa LH193 16:55 Frankfurt/Main International (FRA) Economy (V) --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Flight Tuesday, 18.08.2015

from Frankfurt (FRA) to Boston (BOS) 12:40 Frankfurt/Main International (FRA) Lufthansa Reisezeit: 07h 55m in Lufthansa LH422 14:35 Boston - Logan International, MA (BOS)
Economy (V) Thursday, 14.07.2016 from Boston to Berlin 16:40 Boston - Logan International, MA (BOS) Lufthansa Reisezeit: 07h 00min Lufthansa LH423 05:40 +1 Tag Frankfurt/Main International (FRA) Economy (L) Aufenthalt: 02h 05min 07:45 +1 Tag Frankfurt/Main International (FRA) Lufthansa Reisezeit: 01h 10min Lufthansa LH174 08:55
+1 Tag Berlin - Tegel (TXL) Economy (L) On the flight from Berlin, our daughter will be below but on the return from Boston, she will be Here are our data (same as last time):
born in Weimar, Germany, Passport born in Berlin, Germany, Passport born in Berlin, Germany, Passport we are all German citizens Address in the US:
We wi ll

get new visas from the US embassy in Berlin. They should be ready before the 18th, but there is no guarantee for that. -- please note The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use,

EFTA00345008

disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by (mailto:) , and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved ================== image File Attachment
===================== LOGO_lufthansa nsa.png, 757 bytes, Added to incident
===================== image File Attachment ==================
LOGO_lufthansa.png, 757 bytes, Added to incident > Privacy Statement | Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > © 2015 American Express. All rights reserved > >
When booking concierge services for Card Members, American Express uses a third p arty concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agen ts of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is pro vided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google “Maps Terms of Use" click here:
(http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here:
(http://www.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Expres s perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that cert ain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > Ref#150723-000076 > > Response [redacted] 07/22/2015 11:12 AM > Do you know if [redacted] is a boy? Also, is it possible to get their passport's expiration dates? Thank you, > Regards, > Centurion Relationship Manager > [redacted] (877) 877-0987 > Hours: Monday through Friday 10:30am to 7:00pm EST > Response [redacted] 07/22/2015 11:07 AM > Ok, I found my mistake - they wanted to stay over night - according to their email - in Frankfurt, that is why the flight at 12:40 pm. So, with over night in Frankfurt the price will be: 1 LH 193 17AUG TXL FRA 0345P 0455P 2 LH 422 18AUG FRA BOS 1240P 0235P 3 LH 423 14JUL BOS FRA 0440P 0540A 3 LH 174 15JUL FRA TXL 0745A 0855A 2ADT 1012.50 2025.00 2CNN 877.50 1755.00 TOTAL FARE - USD 3780.00 Non refundable coach with 130.00EUR change fee. In case of cancellation, no value fro the future. May I issue the tickets? > Regards, > Centurion Relationship Manager > [redacted] (877) 877-0987 > Hours: Monday through Friday 10:30am to 7:00pm EST > Customer [redacted] 07/22/2015 11:05 AM > Dear , could you please help us again from Germany to Boston?That would be most wonderful!Thank you and kind regards, — The following connection would be very good: Flight Monday, 17.08.2015 from Berlin (TXL) to Frankfurt (FRA) 15:45 Berlin - Tegel (TXL) Lufthansa Reisezeit: 01h 10min Lufthansa LH193 16:55 Frankfurt/Main International (FRA) Economy (V) -------------------------------------

Flight Tuesday, 18.08.2015 from Frankfurt (FRA) to Boston (BOS) 12:40 Frankfurt/Main International (FRA) Lufthansa Reisezeit: 07h 55m in Lufthansa LH422 14:35 Boston - Logan International, MA (BOS) Economy (V) Thursday, 14.07.2016 from Boston to Berlin 16:40 Boston - Logan International, MA (BOS) Lufthansa Reisezeit: 07h 00min Lufthansa LH423 05:40 +1 Tag Frankfurt/Main International (FRA) Economy (L) Aufenthalt: 02h 05min 07:45 +1 Tag Frankfurt/Main Int ernational (FRA) Lufthansa Reisezeit: 01h 10min Lufthansa LH174 08:55 +1 Tag Berlin - Tegel (TXL) Economy (L) On the flight from Berlin, our daughter will be below 2yrs, but on the return from Boston, she will be >2. Here are our data (same as last time):
born in Weimar, Germany Passport born in Berlin, Germany, Passport born in Berlin, Germany, Passport we are all German citizens Address in the US:
We wi ll get new visas from the US embassy in Berlin. They should be ready before the 18th, but there is no guarantee for that. -- please note The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail (mailto: ) , and destroy this communication and all copies thereof, including all attachments. copyright - all rights reserved ===================== image File Attachment ====================== LOGO_lufthansa.png, 757 bytes, Added to incident ===================== image File Attachment =====================

LOGO_lufthansa.png, 757 bytes, Added to incident > Privacy Statement | Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > © 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service con tractor ("Concierge Company"). In some cases, Concierge Company

EFTA00345023

will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here:

(http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your beha If, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694. Iowa TA#002, Nevada NV#2001- 0126>>> Ref#150723-000076 >> Response 07/22/2015 01:10 PM > LH 193 17AUG TXL FRA 345P 455P - 15.00USD per seat LH 422 18AUG FRA BOS 1240P 235P - 35.00USD per seat, 100.00 - fro extra leg room seat LH 423 14JUL BOS FRA 440P 540A - 35.00USD per seat, 100.00 - fro extra leg room seat LH 174 15JUL FRA TXL 745A 855A 15.00USD per seat > Regards > Centurion Relationship Manager (877) 877-0987>Hours: Monday through Friday 10:30am to 7:00pm EST>> Response 07/22/2015 01:05 PM > Let me have a look... > Regards, > > Centurion Relationship Manager > > (877\X770987>Hours: Monday through Friday 10:30am to 7:00pm EST >> Customer 07/02/2015 01:04 PM > do you know what the fee is? On Jul 22, 2015, at 12:10 PM, wrote: >>> Response 07/22/2015 12:10 PM > for coach cabin Lufthansa only allows to pre-assign seats foe fee, once tickets are issued, or at the airport for free. What would you like to do? > Regards. > Centurion Relationship Manager · (877) 877-0987 > Hours: Monday through Friday 10:30am to 7:00pm ES1 >> Customer 07/22/2015 11:59 AM > sounds good On Jul 22, 2015, at 11:48 AM, wrote: >>> Response 07/22/2015 11:48 AM > Special meal fro him will be confirmed only on the long haul flight, over the water > Centurion Relationship Manager · (877) 877-0987 > Hours: Monday through Friday 10:30am to 7:00pm EST>> Responą 07/22/2015 11:28 AM > Perfect!! Thank you!!! > Regards> > Centurion Relationship Manager (877) 877.0987 > Hours: Monday through Friday 10:30am to 7:00pm EST >> Customer

EFTA00345024

07/22/2015 11:27 AM > I have better info for you! [REDACTED] is a vegetarian...please specify specific meal.. YES issue tickets (thanks for figuring out they wanted to stay overnight) born [REDACTED] current address of residence: [REDACTED] citizenship and country of birth: Germany Passport number: [REDACTED], valid until Jan 28 2020 meal requirements on flights: vegetarian female born [REDACTED] valid until 07/16/2023 male born [REDACTED] valid until 03/17/2020 female born [REDACTED] valid until 11/03/2019 On Jul 22, 2015, at 11:12 AM wrote: > > > Response [REDACTED]
07/22/2015 11:12 AM > Do you know if [REDACTED] is a boy? Also, is it possible to get their passport's expiration dates? Thank you, > Regards, > Centurion Relationship Manager > (877 ) 877-0987 > Hours:
Monday through Friday 10:30am to 7:00pm EST > > Response [REDACTED]
07/22/2015 11:07 AM > Ok, I found my mistake - they wanted to stay over night - according to their email - in Frankfurt, that is why the flight at 12:40 pm. So, with over night in Frankfurt the price will be: 1 LH 193 17AUG TXL FRA 0345P 0455P 2 LH 422 18AUG FRA BOS 1240P 0235P 3 LH 423 14JUL BOS FRA 0440P 0540A 3 LH 174 15JUL FRA TXL 0745A 0855A 2ADT 1012.50 2025.00 2CNN 877.50 1755.00 TOTAL FARE - USD 3780.00 Non refundable coach with 130.00EUR change fee. In case of cancellation, no value fro the future. May I issue the tickets? > Regards, > Centurion Relationship Manager > (877) 877-0987 > Hours:
Monday through F riday 10:30am to 7:00pm EST > Customer [REDACTED]
07/22/2015 11:05 AM > Dear [REDACTED], could you please help us again with booking our flight from Germany to Boston?That would be most wonderful!Thank yo u and kind regards, — The following connection would be very good: Flight Monday, 17.08.2015 from Berlin (TXL) to Frankfurt (FRA) 15:45 Berlin - Tegel (TXL) Lufthansa Reisezeit: 01h 10min Lufthansa LH193 16:55 Frankfurt/Main International (FRA) Economy (V) ---------------------------------------------
------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------ Flight

Tuesday, 18.08.2015 from Frankfurt (FRA ) to Boston (BOS) 12:40 Frankfurt/Main International (FRA) Lufthansa Reisezeit: 07h 55m in Lufthansa LH422 14:35 Boston - Logan International, MA (BOS) Economy (V) Thursday, 14.07.2016 from Boston to Berlin 16:40 Bos ton - Logan International, MA (BOS) Lufthansa Reisezeit: 07h 00min Lufthansa LH423 05:40 +1 Tag Frankfurt/Main International (FRA) Economy (L) Aufenthalt: 02h 05min 07:45 +1 Tag Frankfurt/Main International (FRA) Lufthansa Reisezeit: 01h 10min Lufthansa LH174 08:55 +1 Tag Berlin - Tegel (TXL) Economy (L) O n the flight from Berlin, our daughter will be below but on the return from Boston, she will be Here are our data (same as last time): born Weimar, Germany. Passport born 02/05/1977 in Berlin, Germany, Passport , born in Berlin, Germany, Passport , born in Berlin, Germany, Passport we are all German citizens Address in the US:

We w1 II get new visas from the US embassy in Berlin.
They should be ready before the 18th, but there is no guarantee for that. -- pl ease note The
information contained in this communication is confidential, may be attorney-client
privileged, may constitute inside information, and is intended only for the use of the
addressee. It is the property of JEE Unauthorized use, disclosure or copying of this
communication or any part thereof is strictly prohibited and may be unlawful. If you have
received this communication in error, please notify us immediately by return e-mail or by e-
(mailto: <empty>) , and destroy this
communication and all copies thereof, including all attachments. copyright -all rights
reserved =========== image File Attachment ==================

📅 Jul 22, 2015

(no subject)

From: Lesley Groff

To: Jeffrey Epstein <jeevacation@gmail.com>

is following up...she wants to come visit you and says you told her 'maybe in a couple of hours'...she is downtown so would need a bit of time to get up town...please advise if you would like to come see you.

is following up...she wants to come visit you and says you told her 'maybe in a couple of hours'...she is downtown so would need a bit of time to get up town...please advise if you would like to come see you.

📅 Jul 22, 2015

Travel & Hotel for [REDACTED] [Email Ref: 150723-000218]

From: [REDACTED]

To: [REDACTED]

Attachments: IMG_1203.jpg Centuri Response 07/22/2015 02:34 PM I can't boo apa en , on y we sites like hotels.com and etc, are offering it, I can't book there... Regards Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 10:30am to 7:00pm EST Respons 07/22/2015 02:17 PM Hotels: SWISSOTEL GRAND SHANGHAI 1 YU YUAN ROAD SHANGHAI CN 200040 CLASSIC ROOM KING-35SQM MODERN DESIGN - 180.73 USD per night plus tax THE PULI HOTEL AND SPA 1 CHANGDE RD-JINGAN DISTRICT SHANGHAI C

Attachments: IMG_1203.jpg

Centuri

Response 07/22/2015 02:34 PM

I can't boo apa en , on y we sites like hotels.com and etc, are offering it, I can't book there...

Regards
Centurion Relationship Manager
(877) 877-0987
Hours: Monday through Friday 10:30am to 7:00pm EST

Respons 07/22/2015 02:17 PM

Hotels: SWISSOTEL GRAND SHANGHAI 1 YU YUAN ROAD SHANGHAI CN 200040 CLASSIC ROOM KING-35SQM MODERN DESIGN - 180.73 USD per night plus tax THE PULI HOTEL AND SPA 1 CHANGDE RD-JINGAN DISTRICT SHANGHAI CN 200040 GRAND KING ROOM - 276.51 USD per night plus tax Other hotels I didn't find in our reservation system, will have to reach out to them directly.

Regards,
Centurion Relationship Manager
(877) 877-0987
Hours: Monday through Friday 10:30am to 7:00pm EST

Customer ( [REDACTED] ) 07/22/2015 01:42 PM
it is ok...do the direct flight...thanks On Jul 22, 2015, at 1:18 PM, [REDACTED]rote:
> > Response [REDACTED] 07/22/2015 01:18 PM > The only one direct non stop
flight from Rome to Shanghai is China Eastern, but outbound is available only in business. 1
MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P
0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with
120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro
connecting flights? I can wait list her in coach on the outbound as well. Working on hotels. >
Regards, > [REDACTED] Centurion Relationship Manager >
> (877) 877-0987 > Hours: Monday through Friday
10:30am to 7:00pm EST > > Customer ( [REDACTED] ) 07/22/2015 01:10 PM >
thank you! and I have a list of hotels...any one of them will do...regular room (which ever has
best deal!) > Hotels in Shanghai: > > 1) Swissotel grand Shanghai > 2) delight Palace Jingan
service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel > 5) Pei Mansion hotel On Jul
22, 2015, at 1:06 PM [REDACTED] wrote: > > > Response [REDACTED]
07/22/2015 01:06 PM > Sure, on it... > Regards, > [REDACTED] Centurion
Relationship Manager > [REDACTED] > (877) 877-0987 > Hours:

EFTA00345087

Monday through Friday 10:30am to 7:00pm EST >> Customer ( 07/22/2015 01:04 PM > HI can you please put on HOLD a ticket for round trip Rome/Shanghi (dates below) coach, as well as a centrally located hotel (something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: Shanghi i assume we will need a round trip airfare along with hotel for 23 nights FROM: SLIDECT PASSPORT| DATE: July 22, 2015 at 11:04:42 AM EDT image File Attachment ==== IMG_1203.jpg, 119419 bytes, Added to incident > Privacy Statement | Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. >> © 2015 American Express. All rights reserved >> When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. >> Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here:(http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here:(http://www.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600 460 694 Iowa TA #002, Nevada NV#2001- 0126 >>> Ref#150723-000218 >> Response 07/22/2015 01:06 PM > Sure, on it...> Regards, > hip Manager > |~ (877) 877-0987 > Hours: Monday through Friday 10:30am to 7:00pm EST >> Customer 07/22/2015 01:04 PM > HI an you please put on HOLD a ticket for | round trip Rome/Shanghi (dates below) coach, as well as a centrally located hotel (something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: Shanghi i assume we will need a round trip airfare along with hotel for 23 nights FROM: | SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 AM EDT TO: image File Attachment IMG_1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card- website > To learn more about e-mail security or report a

EFTA00345088

suspicious e-mail, please visit us at americanexpress.com/phishing. > > O 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 > » Ref#150723-000218 >

Respons 7/22/2015 01:18 PM

The only one me n n s op ig from Rome to Shanghai is China Eastern, but outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach lADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well. Working on hotels.

Regard

Centurion Relationshi Mana er

(877) 877-0987

Hours: Monday through Friday 10:30am to 7:00pm EST

Customer 07/22/2015 01:10 PM

thank you! and I have a list of hotels...any one of them will do...regular room (which ever has best deal!) > Hotels in Shanghai: > > I) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel > 5) Pei Mansion hotel On Jul

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22, 2015, at 1:06 PM, wrote: >>> Response 07/22/2015 01:06 PM > Sure, on it... > Retards, en mon Relationship Manager > > (877) 877-0987 > Hours: Monday through Friday 10: 7:00pm EST > > Customer 07/22/2015 01:04 PM > ..can you please put on HOLD a ticket for round trip Rome/Shanghi (dates e ow) coach, as well as a centrally located hotel (something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: Shan hi i assume we will need a round tri airfare along with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 AM EDT TO: image File Attachment _1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.corn/phishing. > > C 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here:(http://maps.google.corn/help/terms_maps.html). For "Map Legal Notices" click here:(http://www.maps.google.corn/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterrns California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 > > > Ref#150723-000218 >

Response Sure, on it...
07/22/2015 01:06 PM

Regards

Centurion Relationshi Mana er

EFTA00345090

(877) 877-0987

Hours: Monday through Friday 10:30am to 7:00pm EST

Customer ( ) 07/22/2015 01:04 PM
Hi ...can you please put on HOLD a ticket for , round trip Rome/Shanghai (dates below) coach, as well as a centrally located hotel (something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: Shanghi i assume we will need a round trip airfare along with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 AM EDT TO image File Attachment IMG_1203.jpg, 119419 bytes, Added to incident

Privacy Statement I Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phIsNng.

2015 American Express. All rights reserved

When booking concierge services for Card Members, American Express uses a third party concierge service contractor ('Concierge Company). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change.

Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot and (http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here:

may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST #1022318, Washington UBI #600-469-694, Iowa TA#002, Nevada NV#2001-0126

Ref#150723-000218

EFTA00345091

📅 Jul 22, 2015

Re: Travel & Hotel for [Email Ref: 150723-000218]

From: [REDACTED]

To: Amex Centurian Travel

I see this email now!! Book her the Swisshotel Grand Shanghai! Let me know cancellation policy..thanks! On Jul 22, 2015, at 2:17 PM, Natalia Molotkova < > wrote: Centurion Banner Response (Natalia Molotkova) 07/22/2015 02:17 PM Hotels: SWISSOTEL GRAND SHANGHAI 1 YU YUAN ROAD SHANGHAI CN 200040 CLASSIC ROOM KING-35SQM MODERN DESIGN - 180.73 USd per night plus tax THE PULI HOTEL AND SPA 1 CHANGDE RD-JINGAN DISTRICT SHANGHAI CN 200040 GRAND KING ROOM - 276.51USD per night plus tax Other hotels I

I see this email now!! Book her the Swisshotel Grand Shanghai! Let me know cancellation policy..thanks!

On Jul 22, 2015, at 2:17 PM, Natalia Molotkova < > wrote:

Centurion Banner

Response (Natalia Molotkova) 07/22/2015 02:17 PM Hotels: SWISSOTEL GRAND SHANGHAI 1 YU YUAN ROAD SHANGHAI CN 200040 CLASSIC ROOM KING-35SQM MODERN DESIGN - 180.73 USd per night plus tax THE PULI HOTEL AND SPA 1 CHANGDE RD-JINGAN DISTRICT SHANGHAI CN 200040 GRAND KING ROOM - 276.51USD per night plus tax Other hotels I didn't find in our reservation system, will have to reach out to them directly.

Regards,
Natalia Molotkova
Centurion Relationship Manager
Hours: Monday through Friday 10:30am to 7:00pm EST

Customer 07/22/2015 01:42 PM it is ok...do the direct flight...thanks On Jul 22, 2015, at 1:18 PM, Natalia Molotkova wrote: > >> Response (Natalia Molotkova) 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P-business 2 MU 787 25AUG PVG FCO 1230P 0710P coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well. Working on hotels. > Regards Natalia Molotkova > Centurion Relationship Manager > >Hours: Monday through Friday 10:30am to 7:00pm EST >> Customer ( 07/22/2015 01:10 PM> thank you! and I have a list of hotels...any one of them will do....regular room (which ever has best deal!)>Hotels in Shanghai: > > 1) Swissotel grand Shanghai >2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel > 5) Pei Mansion hotel On Jul 22, 2015, at 1:06 PM, Natalia Molotkova wrote: > >> Response (Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > > Customer 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a ticket for round trip Rome/Shanghi (dates below) coach, as well as a centrally located hotel (something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2-25 Depart: Rome Arrival: Shanghi i assume we will need a round trip airfare along with hotel for 23 nights FROM :| SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 AM EDT TO: Richard Kahn==== ===== image File Attachment ====== IMG_1203.jpg, 119419 bytes, Added to incident > Privacy Statement | Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit >>2015 American Express. All rights reserved >> When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to

EFTA00345092

services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: For "Map Legal Notices" click here: ). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >>> Ref#150723-000218 >> Response (Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > Regards, > Natalia Molotkova > Centurion Relationship Manager > >Hours: Monday through Friday 10:30am to 7:00pm EST >> Customer 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a ticket for round trip Rome/Shanghi (dates below) coach, as well as a centrally located hotel (something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2-25 Depart: Rome Arrival: Shanghi i assume we will need a round trip airfare along with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 AM EDT TO: Richard Kahn====== ==image File Attachment ===IMG_1203.jpg, 119419 bytes, Added to incident > Privacy Statement | Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us >>2015 American Express. All rights reserved >> When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayoto and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: For "Map Legal Notices" click here: . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please

California CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 >>> Ref#150723-000218 >

Response (Natalia Molotkova) 07/22/2015 01:18 PM

The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well. Working on hotels.

EFTA00345093

Regards,
Natalia Molotkova
Centurion Relationship Manager
Hours: Monday through Friday 10:30am to 7:00pm EST

Customer 07/22/2015 01:10 PM thank you! and I have a list of hotels...any one of them will do...regular room (which ever has best deal!)>Hotels in Shanghai: > > 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel > 5) Pei Mansion hotel On Jul 22, 2015, at 1:06 PM, Natalia Molotkova wrote: > >> Response (Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > Regards, > Natalia Molotkova > Centurion Relationship Manager> Hours: Monday through Friday 10:30am to 7:00pm EST >> Customer 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a ticket for , round trip Rome/Shanghi (dates below) coach, as well as a centrally located hotel (something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2-25 Depart: Rome Arrival: Shanghi i assume we will need a round trip airfare along with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 AM EDT TO: Richard Kahn====== ==image File Attachment ==== === IMG_1203.jpg, 119419 bytes, Added to incident > Privacy Statement | Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us >>2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided 'AS IS," without any express or implied warranties. Portions of this content are provided by Gayotei and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: For "Map Legal Notices' click here: . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reachin sales tar ets or other oals. and may also provide incentives to our travel counselors. For more information please visit California CST#1022318, Washington UBI#600-469-694, Iowa TA#002. Nevada NV#2001-0126

Ref#150723-000218

<IMG_1203.jpg>

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